Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at artofgritz@gmail.com. Please note that returns will need to be sent to the following address: Fredriksskansgatan 12 ,39250 Kalmar, Sweden.

To arrange a return, contact artofgritz@gmail.com with your order number or other proof of purchase. We’ll provide instructions on how and where to send your item.

For sizing or change-of-mind returns, you are responsible for return postage. We recommend keeping proof of postage until your refund has been processed. You can always contact us for any return question at artofgritz@gmail.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We cover necessary return postage for faulty, damaged or incorrect items. The conditions of our voluntary 30-day return offer do not limit your statutory rights.

Exchanges

We do not offer direct exchanges for another size, colour or product. Please request a return and place a separate order for the item you want.

This does not affect your statutory rights if an item is faulty, damaged or incorrect.

Statutory cancellation rights — EU and UK

For eligible online purchases, you may notify us that you wish to cancel within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to send the goods back.

You may inspect and try on garments as you would in a shop. Where permitted by law, we may deduct an amount for any loss in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and fit.

Our unused-item and original-tag conditions for the voluntary 30-day return offer do not restrict your statutory cancellation rights. Missing tags or original packaging do not automatically remove those rights. Statutory rights also apply to sale items.

Refunds

Refunds are made to your original payment method.

For statutory cancellations, we will refund you without unnecessary delay and within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

When you cancel your entire order under your statutory rights, we also refund the original standard delivery charge. Extra charges for an upgraded delivery service are not refundable.

For eligible returns requested under our additional 30-day offer after the statutory cancellation period, we will process your refund within 10 business days of receiving the returned item.

Your bank or payment provider may take additional time to display the refund.